It is very encouraging to deal with a product manufacturer that stands behind their product, and takes pride in quality and service.
I own three Roc N’ Soc thrones, and have been using them almost since they were first made. A week or so ago the backrest mount broke on a throne that I bought around 1998.
I emailed the company and someone from there called me within the hour, confirmed the shipping address, and told me they would fix it and send it back the same day it arrived.
That is what they did.
I think it was apparent that the throne had not been abused for the 14 years that I have had it in service. They went beyond their warranty obligation, repaired it quickly, and charged me for shipping only.
I have always thought they had the best product in the market, and after my first problem in over 20 years, I commend them for their pride in their product and service.