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WHERE DID WE GO?

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Gregory

Post subject: WHERE DID WE GO?

Posted: Fri Aug 02, 2013 11:03 am

Joined: Sun Mar 07, 2010 10:59 am
Posts: 3591
Location: Wisconsin, USA

Glad to see us back again. Last week I was talking with Cliff and our conversatin kept interrupting. I discovered that my phone and internet service have been cutting out intermittently, and that's a pain in the rump let me tell you.

After my provider sent a guy in who made all kinds of alterations in the wiring at my modem, nothing changed. Now they say it is a widespread problem, so I guess if they ever fix it, someone will have to come back and put everything back the way it was.

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Gregory

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cliff

Post subject: Re: WHERE DID WE GO?

Posted: Fri Aug 02, 2013 12:38 pm

Joined: Sun Mar 07, 2010 9:57 am
Posts: 1607

I had a bit of a battle witn Register.com this morning.

I tried to visit the forum and got a message that 'site is unavailable - contact billing'.

I check all other in my hosting package, and got the same message.

Checked the expiration of all domain names involved and the hosting package - no problem there.

Had an email exchange with customer support at register.com:

From: Register.com Customer Service [mailto:support@register.com]
Sent: Friday, August 02, 2013 7:48 AM
To: xxxxxxxxxxxxxxxxxx
Subject: domain name is good until 3/7/14. hosting is current. Why does website ask me to contact billing? [Incident: 130802-000658]

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

Subject
domain name is good until 3/7/14. hosting is current. Why does website ask me to contact billing?

Discussion Thread
Response Via Email (Esther L.) 08/02/2013 09:47 AM
Dear Cliff,

Thank you for contacting Register.com.

Your support inquiry has been assigned to the appropriate department.

If you have any further questions, please reply to this email or contact a Web Services Consultant 24 hours a day, 7 days a week, at the numbers below.

Thank you for choosing Register.com.

Customer Support
Register.com, Inc.
Toll free within the U.S. and Canada: (877) 731-4441
Outside the U.S. and Canada: (902) 749-5918
Customer By Web Form (Cliff Maxwell) 08/02/2013 09:43 AM

Called billing; they confirmed that account was suspended; could not tell me why, but would 'put in a request'. They could not say what that would mean in terms of restoration of service, but 'probably within a day or so'.

I mentioned that we now had confirmation that there was no billing or payment issue, and that the reason for falsely advertising non-payment issues to every visitor to every wesbsite I host was unknown, and that his could be seen as somewhat libelous, and that I had dowloaded and saved the message now appearing on all my sites.

Service restored within 60 seconds; no possible explanation is available, according to register.com.

Wish I had time and money to burn. That would be fun to pursue.

Sorry is anyoine was ingonvenienced.

_________________
Cliff

River City Trio

What if we did all have the same opinions?

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Gregory

Post subject: Re: WHERE DID WE GO?

Posted: Fri Aug 02, 2013 1:25 pm

Joined: Sun Mar 07, 2010 10:59 am
Posts: 3591
Location: Wisconsin, USA

Amazing, ain't it? And that's private enterprise. Just wait'll the government gets aholt the medical system!

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Gregory

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Kelly

Post subject: Re: WHERE DID WE GO?

Posted: Wed Aug 14, 2013 9:14 am

Joined: Sun Mar 07, 2010 10:48 am
Posts: 2255
Location: lordandkelly@comcast.net

Sorry Cliff. I for one appreciate your hard work fella.

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Goki

Post subject: Re: WHERE DID WE GO?

Posted: Thu Aug 15, 2013 1:24 am

Joined: Mon Mar 08, 2010 11:56 am
Posts: 1524
Location: Skopje, Republic Of Macedonia

Gregory wrote:

:lol:

Amazing, ain't it? And that's private enterprise. Just wait'll the government gets aholt the medical system!

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Goki - short from Goran

Let the good drums roll!!!

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